Terms & Conditions – Dampcontrol

Dampcontrol.co.za is a service of CFW Dryers, part of the CFW Industries (Pty) Ltd group of companies, which has been in business since 1966. We are a business in the air technology industry that supplies dehumidifiers for domestic, commercial and industrial applications. Based in South Africa, we deliver countrywide. Our services include the manufacture, sale, maintenance and rental of dryers / dehumidifiers and air purifiers.

This website provides features to you subject to the following conditions. If you visit or shop at Dampcontrol.co.za, you accept these conditions. Please read them carefully. In addition, when you use any current or future Dampcontrol.co.za service or business you also will be subject to the guidelines, terms and agreements (“Terms”) applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

DELIVERY POLICY

Delivery is subject to availability and receipt of payment. Requests will be processed within 2-5 days and delivery confirmed by way of a booking number. The products will be sent via a courier service, and the price is included in the purchase (South Africa only), unless your are an international customer, in which case you will be quoted on transport costs by a service agent.

EXPORT RESTRICTION

The offering on this website is currently available to South African clients only. It is planned that these services will be extended to the rest of Africa. Please contact us directly for international orders.

RETURN AND REFUNDS POLICY

The provision of goods and services by CFW Dryers is subject to availability. In cases of unavailability, CFW Dryers will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee. Please see our Shipping and Returns section for more detailed information.

CUSTOMER PRIVACY POLICY

CFW Dryers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569. For more detailed information and better understand our practises, please review our Privacy Notice, which also governs your visit to Dampcontrol.co.za

PAYMENT OPTIONS ACCEPTED

Payment can be made online via any Visa or MasterCard credit card, or Standard Bank / Nedbank debit card. If you would prefer to pay via EFT, then see our banking details at the bottom of this page and contact us on +27 21 929 5091.

CREDIT CARD ACQUIRING AND SECURITY

Credit / debit card transactions will be acquired for CFW Dryers via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATED FROM CARD DETAILS

Customer details will be stored by CFW Dryers separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to WWW.PAYGATE.CO.ZA

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The Transaction Currency is the South African Rand (ZAR).

ELECTRONIC COMMUNICATIONS

When you visit Dampcontrol.co.za or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

CUSTOMER PRIVACY

CFW Dryers shall take all reasonable steps to protect the personal information of Damp Control users. For more information about the privacy policy associated with this website, please see our PRIVACY NOTICE.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CFW Dryers and is protected international copyright laws. The compilation of all content on this site is the exclusive property of CFW Dryers and is protected international copyright laws. All software used on this site is the property of CFW Dryers or its software suppliers and is protected by international copyright laws.

LICENSE AND SITE ACCESS

CFW Dryers grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CFW Dryers. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CFW Dryers. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images or text) of Dampcontrol.co.za without express written consent. You may not use any meta tags or any other “hidden text” utilizing Dampcontrol.co.za’s name or trademarks without the express written consent of . Any unauthorized use terminates the permission or license granted by CFW Dryers. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Dampcontrol.co.za so long as the link does not portray Dampcontrol.co.za, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Dampcontrol.co.za logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Dampcontrol.co.za sells dehumidifiers and related products to adults (over 18), who can purchase with a credit card or other permitted payment method, such as Paypal. If you are under 18, you may use Dampcontrol.co.za only with involvement of a parent or guardian. CFW Dryers reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS

Visitors may post reviews so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a review. CFW Dryers reserves the right (but not the obligation) to remove such content.

If you do post content or submit material, and unless we indicate otherwise, you grant CFW Dryers a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant CFW Dryers and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify CFWDryers for all claims resulting from content you supply. CFW Dryers has the right but not the obligation to monitor and edit or remove any activity or content. CFW Dryers takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

CFW Dryers respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us as soon as possible and we will remove the offending content.

PRODUCT DESCRIPTIONS

CFW Dryers attempts to be as accurate as possible. However, CFW Dryers does not warrant that product descriptions or other content of this site is complete, reliable or error-free. If a product offered on Dampcontrol.co.za is not as described, your sole remedy is to return it in unused condition.

PRICING

The List Price displayed for products on our website is inclusive of VAT and Delivery (South Africa only). Your credit card will be charged once you have confirmed your order. The List Price is based in South African Rands (ZAR).

RESPONSIBILITY

CFW Dryers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

LIMITATION OF LIABILITY

Apart from the service guarantees provided by these Terms & Conditions, you accept that your use of Dampcontrol.co.za is at your sole risk. CFW Dryers will not be liable for any damages of any kind arising from the use of this site, or from any information, content, materials, products or services included on or otherwise made available to you through this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

PRODUCT GUARANTEE

We provide a 12 month guarantee on products purchased through Dampcontrol.co.za (free issue upon receipt of faulty component). This guarantee is only valid for for products with no signs of external physical damage. We remove each unit from its packaging and test it before delivery to verify that it is functioning properly and then place it back into packaging. (Please inform us if you prefer that we send the unit without conducting performance test.) If you are not entirely satisfied with the product it can be returned within 30 days for a full refund provided that it is in good condition (no physical damage). We also stock some used dehumidifiers at reduced prices that we can offer with the same full 12 month guarantee.

RENTAL TERMS AND CONDITIONS

Terms and Conditions applicable to equipment rentals from CFW Dryers are specified in a separate Rental Terms and Conditions document made available on this website.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our Privacy Notice, posted on this site. In addition to the Terms & Conditions, this policy also governs your visit to Dampcontrol.co.za. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time without notice. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

COUNTRY OF DOMOCILE

This website is governed by the laws of South Africa, which CFW Dryers chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. In the case of legal disputes, you consent to exclusive adjudication and venue in South African courts.

CONTACT DETAILS

CFW Dryers
PO Box 1542, Parow, 7499
South Africa
Support: DRYING@CFW.CO.ZA
Support: +27 21 929 5091